Can I cancel my orders?

While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (contact@archreader.com) within 8 hours, we can try to cancel it, provided the seller has not already started the shipping process. If the cancellation request happens after 8 hours or if shipping process has been started already, we cannot entertain any request.

What is the cancellation fee?

There is a minimum cancellation fee: 5% of the total order value, which is charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.

Mode of transfer of payments:

Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-7 days from date of cancellation. If you need any clarifications on refunds. Please email us to contact@archreader.com

Can I return my Orders?

Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which Archreader.com or a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service (contact@archreader.com) if you detect any damages or defects within 8 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. In other cases, our friendly customer service will help you handling warranty issues.

Damage Claims or Shortages - Important Notice

Any claims for damage and/or shortages MUST be reported in 8 business hours without exception. Be sure to check your deliveries upon receipt.

We Pay For Return Shipping

We will pay for return shipping only when products delivered are defective, damaged or the wrong product was received from what was ordered.